We want you to get the most from your Shaw Systems products, so we're committed to providing you with the support you need. We know it's our unmatched customer service and support that make the difference for many of our clients.
Our dedicated staff is driven to provide excellence in customer service. Our experienced help desk personnel are available from 8:30 a.m. EST until 5:30 p.m. PST. Our Request for Service (RFS) system efficiently handles your product issues. Simply send your e-mail to support@shawsystems.com, and we'll acknowledge your request within 24 hours.
Other areas of support include the following: 24-hour emergency number: available for after-hours support
Online customer support database: contains vital system information
Training classes: Take advantage of our product expertise and schedule customized classes at our site or yours
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